Shipping policy
Shipping Policy – Your 3D Shop
Thank you for shopping with Your 3D Shop. All of our products are made to order, and we aim to provide a smooth and reliable delivery experience.
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🔹 Order Processing Time
All items are made to order, including customised products.
* Processing time: 2–5 business days
* Custom or bulk orders may take longer depending on complexity
Once your order is completed, it will be dispatched for delivery.
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🔹 Shipping & Delivery
We offer delivery across South Africa using trusted courier services.
* Delivery times may vary depending on location and courier operations
Tracking details will be provided once your order has been shipped.
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🔹 Shipping Costs
Shipping costs are calculated at checkout or communicated directly to the customer.
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🔹 Delays
While we aim to meet all delivery timeframes, delays may occur due to:
* Courier service delays
* Public holidays or peak periods
* Unforeseen circumstances beyond our control
Your 3D Shop is not responsible for delays caused by third-party courier services.
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🔹 Incorrect Address
It is the customer’s responsibility to ensure that all shipping details are correct.
👉 If an incorrect address is provided:
* We are not responsible for lost or delayed parcels
* Additional shipping fees may apply for re-delivery
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🔹 Damaged or Lost Parcels
If your order arrives damaged or is lost in transit:
👉 Please contact us within 48 hours of delivery with:
* Photos (if damaged)
* Your order details
We will work with the courier to resolve the issue as quickly as possible.
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🔹 Collection (Optional – if you offer it)
Local collection may be arranged by prior agreement.
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🔹 Contact Us
For any shipping-related queries, please contact us:
📧 your3dshop@yahoo.com
📞 +27 72 841 7228
📲 WhatsApp available